انگلیسی برای دانشجویان رشته مدیریت خدمات بهداشتی (2)

Chapter One: Management Control
Chapter Two: Motivation and Behavior
Chapter Three: Hospital Management and Organizational Citizenship Behavior
Chapter Four: Organizational Tactics for the Successful Assimilation of Medical Practice Guidelines
Chapter Five: Principles of Innovation
Chapter Six: Community Orientation in Health Services Organization
Chapter Seven: Barriers to Customer Service
Chapter Eight: Waiting for Satisfaction
Chapter Nine: Work Systems and the Changing Priorities of Production
Chapter Ten: Communication in Groups
Chapter Eleven: Models of Case Management
Chapter Twelve: The Internet and the Concept of “eHealth”